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The Issues Group kept typically the complaint open while anticipating further improvements through the particular player. Eventually, the particular participant obtained the entire quantity through financial institution exchange plus confirmed the particular image resolution. The Particular gamer from The Country Of Spain has been not able in purchase to take away the woman earnings of 4 hundred euros following the girl accounts has been completely blocked. Despite offering brand new bank particulars plus a document associated with possession, the particular online casino required verification with consider to old cards the lady no longer possessed. The Particular Problems Staff knowledgeable the woman that will typically the case has been turned down due in buy to the particular shortage of reply through typically the player to become able to their questions, which often averted more analysis or solutions. The participant stored typically the choice in order to reopen the particular complaint inside the particular long term.
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- The Particular complaint was turned down as the complaint has been posted by simply a 3rd party.
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This Individual alleged of which the particular internet casinos used false details to circumvent these kinds of prevents and mentioned of which the disengagement requests were consistently turned down. The Particular Complaints Team expanded the response moment multiple times, but the particular player performed not really reply to inquiries regarding typically the accounts seal request plus some other particulars. As a result, typically the complaint has been turned down credited in purchase to a lack of connection through the particular gamer.
